Solved: login problem

Kasia1 · ‎29-09-2020

Hi I have problem witch my accound... can login .. or reset password? i dont remember security question?

Is any other opcion to login ??

Thanks.

Katarzyna

MI5 · ‎29-09-2020

@Kasia1

You don't need the answer to security question to reset password.

Jut use the forgotten password link to reset your password - you will receive an email with link to follow.

Once you have reset your password, you can reset your security question in "manage my details"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎29-09-2020

@Kasia1

You don't need the answer to security question to reset password.

Jut use the forgotten password link to reset your password - you will receive an email with link to follow.

Once you have reset your password, you can reset your security question in "manage my details"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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