call diversion

[wendy6]

I have call diversion on my landline on my business monthly bill but I can't find out how to set it up.  Does anyone have experience of this?  I am following the instructions on the website but it just says "This service is not available" - does it have to be activated by o2?  I had already rung Customer Support but they were clueless

[Marjo]

Hi again @wendy6 , I've found someone who can take a look. I will need a few bits of additional info from you before I can pass this on to them so look out for a private message from me shortly here on the community.