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crizdee · ‎23-01-2020

Hi,

02 sent a message over night saying Wi-fi calling has been disabled. Now I can’t make or receive any calls from my flat!

£25.90 a month for this and only 3 gig data a month.

Chris

MI5 · ‎23-01-2020

@crizdee

Have you tried rebooting your phone or checked for any network issues locally O2 Service Status ?

Yoou can contact customer service by live chat to check your account too Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-01-2020

Some more help here. That's usually a generic message sent when there is a network issue either in your area or on your billing platform at O2.

Guide: Is the network down for me or everyone?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎27-01-2020

Hey @crizdee are you still having problems with wifi calling or is it sorted now?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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Wi-fi calling disabled now can’t make receive calls

upgrade

Change payment date

Terrible Business Customer Service- Help!

Esim

Need to chat with customer care