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Level 1: Joiner
Posts: 1
Registered: ‎23-08-2018

Renewal

Having been a Business customer for over 20yrs I contacted Business Customer Services dept to discuss renewal of contracts. Every year I have been offered a suitable deal. On this occasion however having tried to negotiate with rival offers I was promptly put through to retentions who's only offer was a PUK code!
After 20yrs they saw fit to lose a loyal customer.
Anyone else suffered a shift in loyalty/retention towards long term customers?
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Posts: 84,524
Topics: 716
Registered: ‎14-01-2013

Re: Renewal

No @Goodconnections

I haven't personally. You may be better ringing 8002 again in the hope you get a different advisor...?

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