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No data access

ROBYNPI
Level 1: Joiner
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Registered:

I have been a personal customer with O2 for years. My employer has a business plan which my personal number has migrated with a new handset (Samsung Galaxy S24 ultra) and a new sim.

Since the swap, I have not been able to get data on my phone.  We have been back and forth with O2 a number of times but still have not been able to sort it. An overview of what we have already tried:

1. Changed the sim card 3 times in case there has been a defect

2. Done a network reset (multiple times on each sim)

3. Checked the tariff with the business team -  they cannot see any difference to the other business members on the contract.

4. Checked that data roaming is on ect.

5. Put someone elses sim into the handset - data did work so it isn't the handset

6. Put my sim in another handset- data did not work, pointing to it being the sim or tariff.

 

It has been 4 weeks and I am at a loss of what to do and at my wits end, any suggestions would be greatly appreciated. 

 

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MI5
Level 94: Supreme
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Registered:

Only O2 can sort this @ROBYNPI 

message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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