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Level 1: Joiner
Posts: 2
Registered: ‎11-10-2018

Monthly invoices

I would like to know how to set up a facility of my monthly invoices being sent to an email address rather than in paper form. Just trying to do my bit for the planet!!
Can O2 help me do the same?
Posts: 80,165
Topics: 495
Solutions: 9,577
Registered: ‎04-04-2012

Re: Monthly invoices

Just call customer services on 202 and they will sort it for you.
How to download them once set up is here https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Level 1: Joiner
Posts: 2
Registered: ‎11-10-2018

Re: Monthly invoices

Thanks. I tried earlier and said they couldn’t do it!
Posts: 80,165
Topics: 495
Solutions: 9,577
Registered: ‎04-04-2012

Re: Monthly invoices

Check your MyO2 as described above and they'll probably be there already.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Posts: 60,891
Registered: ‎04-01-2009

Re: Monthly invoices

You can get them delivered by Royal Mail but they won't/can't send an invoice by email. I've always found it strange, they give you a link by email but it would be great if they could add an attachment. I'm guessing their systems couldn't cope  with sending thousands of attachments every day.

Level 36: Perceptive
Posts: 2,563
Registered: ‎26-03-2014

Re: Monthly invoices

You get an email (and a text) to say that your bill is ready, but I have never had one emailed to me.
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Level 1: Joiner
Posts: 3
Registered: ‎11-10-2018

Re: Monthly invoices

It's worse!

 

Until recently, I could download pdf copies of our business account invoices and they showed the VAT.

 

Under the new "improved" system, I can only download what are designated as "Partial" invoices - these do NOT show the VAT.

 

As far as I am aware, O2 are legally obliged to provide VAT invoices to registered business users - so what the hell is going on?

Posts: 80,165
Topics: 495
Solutions: 9,577
Registered: ‎04-04-2012

Re: Monthly invoices

You'll need to call and request vat invoicing @John_L 

 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Level 1: Joiner
Posts: 3
Registered: ‎11-10-2018

Re: Monthly invoices


@MI5 wrote:

You'll need to call and request vat invoicing @John_L 

 

And why should I need to do that when O2 has a legal obligation to supply VAT invoices?

 

This all worked perfectly well until very recently- why should it change?


 

Posts: 80,165
Topics: 495
Solutions: 9,577
Registered: ‎04-04-2012

Re: Monthly invoices


@John_L wrote:

And why should I need to do that........


Because you want something that isn't happening right now.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.