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Level 1: Joiner
Posts: 1
Registered: ‎07-10-2018
Accepted Solution

Been charged too much for data

Hi there,

I have been with O2 business for morecthab 10 years. I have two lines and we have recently moved house, we have 23GB on each line with it normally sufficient, as I have to run connection oriented applications I need active connection.

Thought I would be ok with O2 because I never use my allocated 23GB x 2. Unfortunatly I have been charged £240 in last month just for data shich is a one off, if you see my usage it is normally not even half of the allocated allonce, it is really unfair how much I have been charged.

Really need O2 business to understand and do something about it.
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Posts: 104,343
Topics: 552
Solutions: 13,493
Registered: ‎04-04-2012

Re: Been charged too much for data

@Badar you'll need to call business CS on 8002 as we are all customers here like youeself. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,924
Topics: 745
Registered: ‎14-01-2013

Re: Been charged too much for data

Hi @Badar

You need to call 8002 and ask them to sort this out. We have no access to your account here.

*The Game Is On*

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Level 31: Resolver
Posts: 1,409
Registered: ‎04-04-2012

Re: Been charged too much for data

Hang on so, you used over your 23Gb data on each line and as such you have been charged an overage for the excess data that you have you used..

Its simple really you used it you pay for it, not sure why you think you should get it folr nowt..
Current Phone: Galaxy Fold - o2 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts