Mobile data service in Spain not working

[Molliemo]

I have a manager on holiday in Majorca but her mobile data is not working.

Daisy comms asked her to change to 3G as 4G is not available, but still not working.

I need toget this phone working, any suggestions?

[Cleoriff]

@MolliemoShe needs to call customer services to make sure roaming is enabled on her account https://www.o2.co.uk/contactus

If she is using an iphone she may need a different bolt on for it to work abroad (this can be done via CS)

She could also try another network search and see if it's working on a different one

PS as it's a business account then this is the number to call when abroad

From abroad

+44 844 809 0200

Free†

[Anonymous]

I'd kick this straight back to Daisy - I assume that's why your firm is paying them? 

https://daisygroup.com 

[MI5]

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@Molliemo wrote:

I have a manager on holiday in Majorca but her mobile data is not working.

Daisy comms asked her to change to 3G as 4G is not available, but still not working.

I need toget this phone working, any suggestions?

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This isn't customer services @Molliemo

You need to call your enterprise manager or 8002 for business CS.

http://www.o2.co.uk/contactus

[madasaf1sh]

If your account is managed by Daisy then you you will have to go through the daisy helpdesk. 

Normally if data doesnt work abroad on enterprise / business accounts it usually is down to a couple of things :

1.User doesnt have data roaming enabled, this is common on Enterprise accounts where by default the accounts are roaming barred. 

2. Has the user hit there data limit, doyou have a bucket of data? or is a per user limit