cancel
Showing results for 
Search instead for 
Did you mean: 

Mobile data service in Spain not working

Molliemo
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have a manager on holiday in Majorca but her mobile data is not working.

Daisy comms asked her to change to 3G as 4G is not available, but still not working.

I need toget this phone working, any suggestions?

Message 1 of 5
3,738 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@MolliemoShe needs to call customer services to make sure roaming is enabled on her account https://www.o2.co.uk/contactus

If she is using an iphone she may need a different bolt on for it to work abroad (this can be done via CS)

She could also try another network search and see if it's working on a different one

PS as it's a business account then this is the number to call when abroad

From abroad+44 844 809 0200Free†

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
3,735 Views

Anonymous
Not applicable

I'd kick this straight back to Daisy - I assume that's why your firm is paying them? 

https://daisygroup.com 

 

Message 3 of 5
3,730 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Molliemo wrote:

I have a manager on holiday in Majorca but her mobile data is not working.

Daisy comms asked her to change to 3G as 4G is not available, but still not working.

I need toget this phone working, any suggestions?


This isn't customer services @Molliemo

You need to call your enterprise manager or 8002 for business CS.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 5
3,729 Views

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

If your account is managed by Daisy then you you will have to go through the daisy helpdesk. 

 

Normally if data doesnt work abroad on enterprise / business accounts it usually is down to a couple of things :

 

1.User doesnt have data roaming enabled, this is common on Enterprise accounts where by default the accounts are roaming barred. 

 

2. Has the user hit there data limit, doyou have a bucket of data? or is a per user limit 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 5 of 5
3,718 Views