Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Business Customers

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎29-05-2018

Mobile data service in Spain not working

I have a manager on holiday in Majorca but her mobile data is not working.

Daisy comms asked her to change to 3G as 4G is not available, but still not working.

I need toget this phone working, any suggestions?

Highlighted
Posts: 90,051
Topics: 745
Registered: ‎14-01-2013

Re: Mobile data service in Spain not working

[ Edited ]

@MolliemoShe needs to call customer services to make sure roaming is enabled on her account https://www.o2.co.uk/contactus

If she is using an iphone she may need a different bolt on for it to work abroad (this can be done via CS)

She could also try another network search and see if it's working on a different one

PS as it's a business account then this is the number to call when abroad

From abroad+44 844 809 0200Free†

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Anonymous
Posts: 0

Re: Mobile data service in Spain not working

[ Edited ]

I'd kick this straight back to Daisy - I assume that's why your firm is paying them? 

https://daisygroup.com 

 

Highlighted
Posts: 104,556
Topics: 552
Solutions: 13,609
Registered: ‎04-04-2012

Re: Mobile data service in Spain not working


@Molliemo wrote:

I have a manager on holiday in Majorca but her mobile data is not working.

Daisy comms asked her to change to 3G as 4G is not available, but still not working.

I need toget this phone working, any suggestions?


This isn't customer services @Molliemo

You need to call your enterprise manager or 8002 for business CS.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 32: Blockbuster         
Posts: 1,418
Registered: ‎04-04-2012

Re: Mobile data service in Spain not working

If your account is managed by Daisy then you you will have to go through the daisy helpdesk. 

 

Normally if data doesnt work abroad on enterprise / business accounts it usually is down to a couple of things :

 

1.User doesnt have data roaming enabled, this is common on Enterprise accounts where by default the accounts are roaming barred. 

 

2. Has the user hit there data limit, doyou have a bucket of data? or is a per user limit 

Current Phone: Galaxy Fold - o2 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts