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Level 1: Joiner
Posts: 7
Registered: ‎12-12-2019

How much does it cost to call a 0203 number in the UK if you are in Spain?

Hi

 

I just received new charges for calls made when I was in Spain having and unlimited calls and text plan... could you please explain why these calls are rate diferently if you can see in the website that you can use your phone the same as you were in the UK?

 

Thanks a lot again

 

Karla

 

 

 

 

Posts: 117,622
Topics: 576
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Registered: ‎04-04-2012

Re: How much does it cost to call a 0203 number in the UK if you are in Spain?

[ Edited ]

@Karla_Hernandez 

It's a free call providing that you have some call allowances left, otherwise you are charged at the standard international rates.

You need to query it with customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Re: How much does it cost to call a 0203 number in the UK if you are in Spain?

Community Manager
Posts: 7,646
Registered: ‎18-02-2016

Re: How much does it cost to call a 0203 number in the UK if you are in Spain?

@Karla_Hernandez did the above info answer your question or so you still need some help with this? 

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Level 1: Joiner
Posts: 7
Registered: ‎12-12-2019

Re: How much does it cost to call a 0203 number in the UK if you are in Spain?

[ Edited ]

Hi @Martin-O2 

 

Thanks for your follow up slight smile

 

I have been told by HR that we have unlimited calls ans texts so I was assuming these callsl will be not charged but they were and we still don't know why.

 

The information that I see on the web is that I can use the phone as I'm in the UK in European zone, so please if you can clarify why O2 charged this would be very helpfull.

 

Thanks a lot.

 

Karla

Community Manager
Posts: 7,646
Registered: ‎18-02-2016

Re: How much does it cost to call a 0203 number in the UK if you are in Spain?

No worries @Karla_Hernandez ! I believe @Marjo has sent you a message about your previous thread which should contain some info relevant to this post to but if not let me know. slight smile

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Just joined the community or thinking of registering? Check out this handy starter guide!
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