Business Customers
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
  • 9162 Views
  • 2 replies
  • 1 kudos

Paying my bill

Ive tried for 3 days to get through to O2 to pay my bill. My services will be cut shortly and i need to get into contact to resolve this. Please help

Zilly by Level 1: Joiner
  • 527 Views
  • 1 replies
  • 0 kudos

Gifted data

Can i get free data from o2 gifted to my friend who is an o2 customer and currently in hospital for a long stay with cancer during lockdown?

MLupos by Level 1: Joiner
  • 564 Views
  • 1 replies
  • 0 kudos

data

I need to add more data to my plan and wondered is there a way of purchasing more data via a bolt on on a business account as I cant get through to o2 on the phone to discuss this or even upping my data allowance to my current contract?

LG23 by Level 1: Joiner
  • 500 Views
  • 1 replies
  • 0 kudos

You wrongly cancelled my telephone number

I called last week to cancel my husband's phone because he died. Instead of cancelling his number, you cancelled my number. I have called many times this week this week and finally was able to speak to someone yesterday. He claimed that my number wou...

MV by Level 1: Joiner
  • 707 Views
  • 2 replies
  • 0 kudos

How to cancel O2 Just Call Me?

I downgraded my contract and I got slapped with O2 Just Call Me for £5.00/month which I didn't ask for. Why would they add any service which I didn't ask for? How do I get it cancelled.

akspdd by Level 1: Joiner
  • 770 Views
  • 2 replies
  • 0 kudos

Cancelled contract, still being charged

Hello, I've cancelled contract about 2 months ago but I'm still being charged. I tried to contact CS but it seems that everything is shut down. How do I get this issue resolved?

akspdd by Level 1: Joiner
  • 898 Views
  • 3 replies
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Customer service passcode

Hi everyone, Appreciate we are all customers here, but wondering if anyone can help!I took over as the IT manager at our company earlier this year.When calling for assistance, or trying to get old phones "unlocked" from O2, I am being asked for a "se...

rickwake by Level 1: Joiner
  • 1448 Views
  • 2 replies
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Resolved! Unlock old iPhone 6

Hi I have an old iPhone 6 I'd like to unlock to give to my 12 yo son. The plan is to put a pay as you go SIM into itThe phone is 100% paid for and out of contractI don't want any connection/disruption to my business account/phones we have with O2I've...

MichaelB by Level 1: Joiner
  • 1510 Views
  • 4 replies
  • 0 kudos

Cancelling SIM card

I’m trying to cancel my SIM card in an iPad which I only use on wifi. The SIM card has been removed but they carry on charging me each month for this service I do not require. Because of the corona I can’t seem to get hold of anyone and also on my o2...

Loulou89 by Level 1: Joiner
  • 1330 Views
  • 5 replies
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Resolved! Phone number migration

Hello, I changed my account from consumer to business about 3 weeks ago, I was told that the original business number I had would be migrated last week, however it hasn't and my customers are unable to get hold of me. I have tried calling your number...

Helen22 by Level 1: Joiner
  • 1343 Views
  • 4 replies
  • 0 kudos