Hi All,
I'm hoping someone from O2 checks these.
Years ago I had an O2 Business account, created a login and associated it with my mobile number.
I then left O2 and went to various networks but always kept the same number.
As I'm with Virgin Business Broadband and they have teamed up with O2 I decided to leave 3 and rejoin O2.
Mobile number and business email address are still the same from years ago.
For some reason my new account hasn't been associated with my O2 login despite the mobile number carrying through and the email used for all communication is the same as before. So to me itt should be straight forward that Mobile Number X and email address Y should be able to access the NEW account details seeing as they match.
On the 20th March I called O2 and was told by a nice lady in the Philippines that she couldn't align the accounts but someone else could and it would take approx 7 Days.
As of today it's still not been done, so I rang again, after waiting 25 minutes on hold I finally got through to Mike in the Philippines who said he couldn't help but passed me on to Nigel in the UK who also said he couldn't do it as I had been passed through to the wrong team and he was going to pass me to the correct one that could, obviously at that point 35 minutes in I was cut off !! .. NOT AMUSED.
Does anyone here know how I can get my new account linked to my orginal weblogin so that I can download bills etc?
If not can someone from O2 respond and get this sorted ASAP.
Regards,
Pete
