Caller ID to outgoing calls causing confusion

[Robin1]

Hi all! I own a very small plumbing company and a few of my customers have mentioned that when they call my mobile number (Which I've had for years now and is important for repeat work) They have seen a different company come up on caller ID when I try to call them, thus causing confusion. Please help me change my outgoing caller ID to avoid me losing work! 😂
Thank you!
Robin.
Iphone 8 (If that makes a difference)

[MI5]

@Robin1 

The only way I can think that would cause this is if your number was wrong in:

Settings >Phone >My Number

[Anonymous]

Hi Robin

Is this when you call their landlines or mobiles?

[Robin1]

Mobile!

[Robin1]

It appears to be correct 🧐

[MI5]

Do you know exactly what their phones are showing when you call them?

[Robin1]

Yes its showing an old company ID that was my friends before I took the number 10
years ago. I stuck with the number now I kind of regret it because of this confusion. Its like "asda" appearing on your phone when I ring you or call you back

[MI5]

@Robin1 

Do these customers all have Samsung phones by any chance?

[Robin1]

I haven't noticed which phone they have...Could that be a clue?

[MI5 · Accepted solution]

@Robin1 

If it only happens to Android phones I think it might be incorrect info on the lookup tables that Google incorporate into their smart dialler software.

The database is maintained by a company called Hiya.

After a bit of digging, I've found that you can raise a support ticket here:

https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667