Application using all Top-UP credit?

[Anonymous]

Hello.

I guess this may be a Pay&GO, Blackberry or an Application issue that I am trying to get to the bottom or maybe a combination of issues - anyhow, I'll start by asking here......

I have a Blackberry 8520 on Pay&Go. It was bought 2 years ago for people to reach me and for Emergency outgoing calls so I rarely use any credit - just the odd short call to keep the SIM 'active' and ensure it is working.

As such, I would infrequently top up £15 which would last me a number of months.

However, last time I topped up (maybe 2 months ago, maybe more, maybe less), my credit suddenly disappeared and I started to get messages relating to not having enough credit for a WAP connection. I am assuming that an application on the phone is causing this and has used all my credit.

Since that time, I have been 'googling' and switching off various thing but the messasges keep appearing.

Around the same time I also started receiving messages about 'certificate errors' but I seem to have resolved those by downloading some 'Thawte' files on my PC and uploading to the BB. I don't know if this is connected but perhaps worth mentioning.

I have been wanting to top up my phone for many weeks, but am reluctant to do so until I stop whatever wants to use up my credit.

Ideally I want to identify the culprit application and bin it, and to this end I have looked for a way to see where my credit went, but I can't find this information for Pay&Go phones - maybe it is only available those on Contract (i.e. itemized billing).

Steve O.

[MI5]

Turn off the data connection and it will stop any apps accessing data and using credit.

[jonsie]

Go to Manage connections and uncheck Mobile network and keep the Wifi connection checked.

[Anonymous]

Thanks for the response- I have been variously switching off settings to try and stop this.

Today, I also deleted most of the 3rd party apps and set off a couple of other options on the phone - but I would still like to use the wi-fi connection whilst in range of an access point, and have the option to use the free data connection allowance that comes with top-ups while roaming 

Hopefully I can identify the culprit (cr)application and delete it - then I can make full use of the product rather than disabling anything.

My O2 says I haven't topped up in the last 3 months - so I guess the problem manifested itself sometime in the last 3-4 months, but prior to that I had no issues so I know that the phone can work on Pay&Go in the way that I want to use it.

Steve O.

[MI5]

.

[Anonymous]

Thanks for the reply.

I have avoided 'unchecking' Mobile network under Manage connections because it also prevents me making outgoing calls.

In order to make a call I either have to check it again, or respond to the Restore Connections prompt which sets it back on.

I then have to go back in and set it back off manually to ensure I don't lose any credit.

I am also concerned that if it prevents outgoing calls it will equally prevent incoming calls?

Steve O.

[MI5]

I couldn't find any apps that give you an app by app breakdown of data usage for your Blackberry, but have a search on BB store and see if you can find anything suitable....

[MI5 · Accepted solution]

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@Anonymous wrote:

Thanks for the reply.

I have avoided 'unchecking' Mobile network under Manage connections because it also prevents me making outgoing calls.

In order to make a call I either have to check it again, or respond to the Restore Connections prompt which sets it back on.

I then have to go back in and set it back off manuallyto ensure I don't e any credit.

I am also concerned that if it prevents outgoing calls it will equally prevent incoming calls.

Steve O.

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You need to scroll down to Mobile Network Options and just untick data in the settings. Your calls will still come through then and only data will be switched off.