After 6pm network still doesn’t work

[Przemek]

Hi, I have a problem, in the same network 02,I would like to have an my new Apple Watch under my phone number xxxxxxxxxxxxx it means I want to connect these devices with one number but unfortunately I was deducted the network for the number on the phone xxxxxxxxxxxxx. I have a question Currently I am abroad at the customer and the Apple Watch from 02 reached my home in London today, can I turn on the network with roaming on my phone and I will pair both devices when I get  home in London? I will be grateful for a help 

Kind regards 

Przemyslaw

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[MI5 · Accepted solution]

@Przemek 

You cannot have the same number on both but are designed to work that way.

Setup guide here 

Apple Watch | Help & Support | O2

If you have any problems, see this guide

Activate Apple Watch Guide 

[Przemek]

Hi thank you for information. Unfortunately, this does not solve my problem. I moved the number under 02 without knowing that I will lose it I do not have the network on the phone from 30.01 number (REMOVED) I would like to return to this number again and turn it on under my contract with o2 business and the one I originally had under the contract on Apple Watch with 02 personal. I was forwarded in 02 personal in this matter to contact 02 business by phone I did it on 31.01 but I am still waiting for the solution of my case ?

[Przemek]

Sorry, of course, this applies to the number (REMOVED)

[MI5]

Your watch won't work with a business account.

[Przemek]

I already know that's why I would like to restore the number to my business account to remove it from the Apple watch and the one I got under the Apple Watch contract to restore

[MI5]

I'm confused so suggest you speak to business customer service on 8002

[Przemek]

I did it on 31.01 and I don't know what to do next

[MI5]

Call them again

[Przemek]

They are supposed to get back to me I don't know if these conversations and discussions there will give a result and help