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After 6pm network still doesn’t work

Przemek
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Hi, I have a problem, in the same network 02,I would like to have an my new Apple Watch under my phone number xxxxxxxxxxxxx it means I want to connect these devices with one number but unfortunately I was deducted the network for the number on the phone xxxxxxxxxxxxx. I have a question Currently I am abroad at the customer and the Apple Watch from 02 reached my home in London today, can I turn on the network with roaming on my phone and I will pair both devices when I get  home in London? I will be grateful for a help 

Kind regards 

Przemyslaw

 

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MI5
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@Przemek 

You cannot have the same number on both but are designed to work that way.

Setup guide here 

Apple Watch | Help & Support | O2

If you have any problems, see this guide

Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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@Przemek 

You cannot have the same number on both but are designed to work that way.

Setup guide here 

Apple Watch | Help & Support | O2

If you have any problems, see this guide

Activate Apple Watch Guide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Przemek
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Hi thank you for information. Unfortunately, this does not solve my problem. I moved the number under 02 without knowing that I will lose it I do not have the network on the phone from 30.01 number (REMOVED) I would like to return to this number again and turn it on under my contract with o2 business and the one I originally had under the contract on Apple Watch with 02 personal. I was forwarded in 02 personal in this matter to contact 02 business by phone I did it on 31.01 but I am still waiting for the solution of my case ?

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Przemek
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Sorry, of course, this applies to the number (REMOVED)

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MI5
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Your watch won't work with a business account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Przemek
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I already know that's why I would like to restore the number to my business account to remove it from the Apple watch and the one I got under the Apple Watch contract to restore

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MI5
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I'm confused so suggest you speak to business customer service on 8002

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Przemek
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I did it on 31.01 and I don't know what to do next

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MI5
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Call them again

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Przemek
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They are supposed to get back to me I don't know if these conversations and discussions there will give a result and help

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