Aerial direct again! - No access to account details

[crippsy99]

Since googling this cowboy outfit, it seems like they've been at it for years and are basically scammers!

Had a call at the beginning of september from Aerial direct working for o2.. normally I just dont answer random calls or just waste their time, but this time as they said they were working for o2, It seemed genuine although I made sure not to give out any personal details or anything they didn't already know..

Anyway.. I was paying £31 a month sim only with unlimited mins, text and 20gb data, and the guy on the phone offered a new sim only tarrif for £20 or £21 a month for unlimited texts, mins but 100gb a month data (a 50gb tarriff but double data to 100gb) so said ok as seemed a good deal and it was o2. Again, I don't remember giving out any details to them that they didn't already know, and have not seen any contract except some pre-contract summary and info which the link expired 5 days after the phonecall so can't check on anything there.

Cut to the present day 3 weeks down the line.. so apparently im now on an o2 business account, even though im a regular pay monthly consumer and I wasn't told id be changed to business.
No issues directly YET, however I no longer have any actual access to my account or details or anything basically. The My02 app no longer works. Signing in on the website as a personal account and it either tells me its got problems finding my account, or that my only available services are o2 wifi.. Tried signing into the business side of the site then, and that tells me I don't have any services available on my account, so to contact my o2 business contact or phone a number up in business hours!

At this moment, im unable to access anything on my account.. how many mins, texts and data I actually have, how much its going to be costing me etc, I don't even know how long the contract is meant to be for and in the past couple of weeks ive not had 5g data once now so im wondering am I even on a 5g data tarriff anymore?! 

I have messaged Ariel direct on their own help form and on X/Twitter and nothing from them back.. O2 live chat wont help at the moment as its a business account issue now not a pay monthly issue..

Seeing some of the posts online and the high bill charges etc, im a little worried at how much im going to be paying for this service as cannot actually see any details. 

Anyone have some suggestions?!

[AnthiV]

I’m in exactly the same situation and only just discovered that my account is “business” and I have no access to my O2 account.. how did you resolve this and what did O2 say?

[madasaf1sh]

@AnthiV 

o2 will tell you to speak to Aerial Direct so that you can get access to their billing platform, as you are no longer a direct customer of o2... 

Sorry but this is the only way you can resolve it.. 

[crippsy99]

I didnt unfortunetly.. not far off a year later im still with them, although after emailing them several times I did get access to o2 business so I can at least see my bills etc..lost all 5g access though since they switched me, seems I have to request a new sim off them but they have ignored me as usual, and o2 wont send a new sim as im not directly with them.. 

[Oxonian]

I don't think @crippsy99 that there is a great deal that can be added to what has already been said in this thread. All that we can do is sympathise with your plight. 👍

[pgn]

Caveat Emptor.