Solved: Re: why hasonline help chat has been busy all day

k11 · ‎12-12-2017

ive been trying to connect to online help chat all day and it has been constantly busy.

I ordered a new iphone yesterday and have had the order confirmation but not the delivery email.

When I ordered it yesterday I was told that it would be delivered today

MI5 · ‎12-12-2017

Live chat appears broken at the moment (like most things around here just lately!).
If you've not had the dispatch email, it ain't coming, so don't wait in for it.
Try calling for an update http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎12-12-2017

Live chat appears broken at the moment (like most things around here just lately!).
If you've not had the dispatch email, it ain't coming, so don't wait in for it.
Try calling for an update http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎12-12-2017

Hi @k11 Live chat has been busy all day. Just to note you will be getting the phone AFTER you receive dispatch confirmation....so it wont be on its way today..

Veritas Numquam Perit

Bambino · ‎12-12-2017

As O2's stock reporting isn't live, and it's now less than two weeks before Christmas, and many people have ordered phones for presents who won't be getting them because O2 is probably out of stock even though they say they're not, I expect that both Live Chat and trying to get through to CS by phone will be reasonably busy, if nigh on impossible. I think there will be many disappointed customers this year.

I DO NOT WORK FOR O2