visual voicemail not working (again)

[Anonymous]

suddenly visual voicemail doesn't work again.

frustrated.

[MI5]

Text the word "STATE" to 9011

[jonsie]

Have you upgraded or changed tariff before this happened? Check which data bolt on you have in My O2. 

[Anonymous]

IT worked yesterday, not today 😞

I don't know how to check data bolt-on

feeling frustrated

[Marjo]

Hi @Anonymous have you checked out any of the suggested fixes in this topic where members were having issues after they updated to iOS 11?

To check what bolt-ons you have, you can do that in My O2 when you click into View tariff and allowances. The section on the page looks like this (on PC):

Let us know how you get on and if you're still struggling?

[Anonymous · Accepted solution]

thankfully, it seems to have resolved.

not sure why.

I did turn it off and then on again...

[Marjo]

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@Anonymous wrote:

thankfully, it seems to have resolved.

not sure why.

I did turn it off and then on again...

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Great news! Glad to hear it and thanks for coming back to let us know! 

[jonsie]

Possibly a temporary network issue though turning off and on has been known to be a fix for others. Anyway it's good to know that it is working again.