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Anonymous
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upgraded,do i keep my old sim?

Hi.

Ive just upgraded online from a Iphone 4s to a Iphone 5s,its due to arrive tomorrow as i had to take out a new tarriff contract too, will this mean the new tarriff contract will be on the new sim or will it go into my existing sim? Will i need to do the sim swap? Thanks 

Anonymous
Posts: 0

Re: upgraded,do i keep my old sim?

You will get a new sim as the new iPhone takes a Nano sim rather than a Micro sim.

 

Call customer services to process the sim swap when you have your new phone ready

Anonymous
Posts: 0

Re: upgraded,do i keep my old sim?

Hi

You should get a nano sim with your iPhone.

All you need to do is follow this link to move your new tariff and mobile number to it.

http://swapmysim.o2.co.uk

If you don't get one any O2 shop hold them and can do the swap for you. Takes from a few minutes to approx 24 hours to settle. Keep turning airplane mode on and off to help the reconnection.

Ensure you ask for a contract sim as payg ones hold different info on them.
Posts: 115,325
Topics: 571
Solutions: 15,747
Registered: ‎04-04-2012

Re: upgraded,do i keep my old sim?

You will need to use the new sim of you want to use 4g anyway.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: upgraded,do i keep my old sim?

thank you all for your replies,i will call customer services when i get it ready,cheers Thanks!

Posts: 115,325
Topics: 571
Solutions: 15,747
Registered: ‎04-04-2012

Re: upgraded,do i keep my old sim?

You're most welcome Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)