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upgrade phone do I need to swap sims

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Anonymous
Not applicable

on ‎12-06-2017 20:16

on ‎12-06-2017 20:16

Hi

I recently upgraded my phone but went for the same one again an iphone 5s.  Do I need to use the new sim that came with the phone or should I just swap my old sim over?

thanks

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MI5
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on ‎12-06-2017 20:24

on ‎12-06-2017 20:24

No, just put your old sim in the new phone.
The contract is switched over on o2's computer already.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎12-06-2017 20:24

on ‎12-06-2017 20:24

No, just put your old sim in the new phone.
The contract is switched over on o2's computer already.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎12-06-2017 20:59

on ‎12-06-2017 20:59

It's worth keeping the sim as a spare in case you have a problem but you would need to use the form here: http://swapmysim.o2.co.uk

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
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on ‎13-06-2017 09:57

on ‎13-06-2017 09:57

Hey @Anonymous welcome to the forum! slight_smile Are you all good now or any additional questions our community could help with? slight_smile

Out of curiosity, what colour did you go for? grin I think iPhone 5S are the colourful ones. I used to have the green one!

 

Thanks @jonsie and @MI5 for helping! slight_smile

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