unlocking iPhone from giffgaff/O2

[Anonymous]

My son gave me his old iphone4 at christmas, the contract on it with O2 ended in 2012, his wife has been using it on Giffgaff and I need to get it unlocked to use on my 3 account, I requestd an unlock on the 28th December and was promised it would be done within 72 hours, I have been on live chat for over 5 hours during the last 5 days, being passed from one department to another and being asked the same questions over and over again. could someone please tell me how to get the phone unlocked, I have sent a complaint by email to O2 but it will take 7 days for them to respond, any help from this forum would be appreciated,  as my old sim will deactivate shortly and my new microsim will not fit in my old phone. thanks

Malc

[Anonymous]

I have already complained to O2 online, I will follow it up with a letter, as outlined in their complaints procedure, maybe a facebook campaign would make O2 listen to their customers thoughts.

[Anonymous]

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@Anonymous wrote:

I have already complained to O2 online, I will follow it up with a letter, as outlined in their complaints procedure, maybe a facebook campaign would make O2 listen to their customers thoughts.

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If you mean by email to the email address I referred to above then that is correct procedure. 

As for o2 sitting up and listening....... good luck on that one! 

[Anonymous]

Ok thanks for that, I have already drafted a letter, so can easily amend it to fit in with the procedures and will include all the copies of the online chats.  one of the advantages of old age is the time to do things like this.

[Anonymous]

I really wish you well @Anonymous as I agree with others this could have been better handled for you.

Please do share with us how you get on.

[Anonymous]

I will do, I did complain to the email address you mentioned earlier

[Anonymous]

😆😆😆😆

[Beenherebefore]

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@Anonymous wrote:

Correct @Beenherebefore but they will only deal with industry complaints. They won't deal with an individual complaint even if an investigation is launched. 

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How do you think industry complaints are compiled ?

Individual complaints concerning a provider are databased and once they reach an OFCOM pre-determined level then an investigation is launched..........but we are now way off topic 

[Anonymous]

OFCOM generally get involved if an organisation is referred to it by say Government or other regulatory bodies OR the likes of The Consumers Association.

[Beenherebefore]

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@Anonymous wrote:
OFCOM generally get involved if an organisation is referred to it by say Government or other regulatory bodies OR the likes of The Consumers Association.

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My experience must be unique then 

[Anonymous]

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@Anonymous wrote:

I will do, I did complain to the email address you mentioned earlier

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Well good luck with whatever avenue you choose.    😄