cancel
Showing results for 
Search instead for 
Did you mean: 

unlocking handset to any network

Anonymous
Not applicable

I have just upgraded my handset and have requested my new handset be unlocked to any network. Any idea how long it takes for this to be processed?

Message 1 of 16
5,067 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143427 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Usually within 72 hours
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 16
4,817 Views
15 REPLIES 15

MI5
Level 94: Supreme
  • 143427 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Usually within 72 hours
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 16
4,818 Views

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
New handsets (unless fully paid for) normally take 2-6 months before they can be unlocked.
Information about unlocking here:
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 16
4,815 Views

Cleoriff
Level 94: Supreme
  • 122362 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@gmarkj wrote:
New handsets (unless fully paid for) normally take 2-6 months before they can be unlocked.
Information about unlocking here:
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

Usually only 'flagship' devices though (particularly the new iPhones) @gmarkj. ?

Veritas Numquam Perit

Girl in a jacket
Message 4 of 16
4,811 Views

Anonymous
Not applicable

yeah, its an iphone 7. I upgraded so my son could have the handset as I am happy with my current phone but his sim is for virgin. would a o2 payg sim work in it?

 

Message 5 of 16
4,807 Views

MI5
Level 94: Supreme
  • 143427 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Once unlocked you'll be fine on Virgin - No restrictions on iPhone 7.
But yes, an O2 could be used instead.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 16
4,801 Views

Anonymous
Not applicable

so you think within 72 hours, it will be unlocked and ready to use with virgin sim?

Message 7 of 16
4,799 Views

MI5
Level 94: Supreme
  • 143427 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Anonymous wrote:

so you think within 72 hours, it will be unlocked and ready to use with virgin sim?


Yes. You will receive an email to tell you it's been done.

Just put the Virgin sim in at that point and it will work OK.

If you have any issues, just connect phone to iTunes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 16
4,796 Views

Anonymous
Not applicable

Thank you. you have been very helpful. Much appreciated

Message 9 of 16
4,794 Views

MI5
Level 94: Supreme
  • 143427 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
No problem.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 16
4,791 Views