
on 03-11-2017 11:43
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on 03-11-2017 11:43
I have just upgraded my handset and have requested my new handset be unlocked to any network. Any idea how long it takes for this to be processed?
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on 03-11-2017 11:45
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
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on 03-11-2017 11:45
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
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on 03-11-2017 11:47
Information about unlocking here:
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 03-11-2017 11:51
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on 03-11-2017 11:51
@gmarkj wrote:
New handsets (unless fully paid for) normally take 2-6 months before they can be unlocked.
Information about unlocking here:
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
Usually only 'flagship' devices though (particularly the new iPhones) @gmarkj. ?
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on 03-11-2017 11:57
yeah, its an iphone 7. I upgraded so my son could have the handset as I am happy with my current phone but his sim is for virgin. would a o2 payg sim work in it?
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on 03-11-2017 12:04
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on 03-11-2017 12:04
But yes, an O2 could be used instead.
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on 03-11-2017 12:06
so you think within 72 hours, it will be unlocked and ready to use with virgin sim?
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on 03-11-2017 12:07
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on 03-11-2017 12:07
@Anonymous wrote:so you think within 72 hours, it will be unlocked and ready to use with virgin sim?
Yes. You will receive an email to tell you it's been done.
Just put the Virgin sim in at that point and it will work OK.
If you have any issues, just connect phone to iTunes.
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on 03-11-2017 12:08
Thank you. you have been very helpful. Much appreciated
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on 03-11-2017 12:09
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on 03-11-2017 12:09
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

