unable to get emails on my iphone 5c

[Anonymous]

please help..i have been unable to get emails on my phone. i have a meesage that says the mail server is not responding. i have done all the trouble shooting and reset my phone countless times. i have deleted my email account, and reset the network settings and im still getting the same message. i have gone on to hotmail and it says that the it has changed from hotmail to outlook, but even with these changes i am able to login. can someone please help im at my wits end.

[MI5]

Have you configured it as an Outlook account ?

[Anonymous]

hi,

no i haven't. how do i do that? im useless when it comes to such things and have no idea where to start.

[MI5]

I'm talking from memory here as I don't have an iPhone with me, but, when you select the option to add a new email account it gives you a list of provider types, ie gmail, hotmail, exchange etc.
I think one of those options is Outlook, so select that option and then input your email address and password and see if it works then....

[Cleoriff]

I read somewhere that Hotmail has been 'retired' and replaced by Outlook?

[MI5]

Yes, it has now.

[Anonymous]

im ready to throw in the towel. i have spent the afternoon rying to sort it and nothing is working. i give up.

[MI5]

Can you call into an O2 shop and ask in there for help?

[Anonymous]

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@Anonymous wrote:

please help..i have been unable to get emails on my phone. i have a meesage that says the mail server is not responding. i have done all the trouble shooting and reset my phone countless times. i have deleted my email account, and reset the network settings and im still getting the same message. i have gone on to hotmail and it says that the it has changed from hotmail to outlook, but even with these changes i am able to login. can someone please help im at my wits end.

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Have you tried accessing your emails when your on WIFI, just to rule out if there is an issue with O2's mobile data/slow connection? 

I can remember sometimes getting the mail server not responding when I was with O2 as a lot of the time the data side of O2 was too slow and it timed out.