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Anonymous · ‎19-11-2016

Hi,

I have just received a new sim so swapped over and now i get no network service or 4g when I'm out. Does anybody know what my option are, not putting the old sim back in as i stupidly threw it away.

Many thanks

adamtemp64 · ‎19-11-2016

did you follow this first ? http://swapmysim.o2.co.uk/

You may need to find the old sim or it will be a frustrating call to customer services

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎19-11-2016

did you follow this first ? http://swapmysim.o2.co.uk/

You may need to find the old sim or it will be a frustrating call to customer services

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Bambino · ‎19-11-2016

@Anonymous If all you did was put the new sim in without swapping it using the link @adamtemp64 provided, then all you did was put in a blank sim. That's why you have no service.

I DO NOT WORK FOR O2

MI5 · ‎19-11-2016

Without your old sim you will have to call CS to activate the new one http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎25-11-2016

Hey @Anonymous How's it going? Did you manage to sort out your SIM as per the advice above?

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