Solved: phone got stolen

Anonymous · ‎04-07-2017

Hello,

My phone got stolen

MI5 · ‎04-07-2017

Hi @Anonymous please see help here and you must report it immediately if you cannot locate it https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-07-2017

Hi @Anonymous please see help here and you must report it immediately if you cannot locate it https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-07-2017

@Anonymous if you don’t report it soon then you will be liable for the first £100 of charges

Beenherebefore · ‎04-07-2017

@Anonymous wrote:
Hello,

My phone got stolen

Perhaps @Anonymous believes they have reported it stolen by posting on the Community ?

Please let us know if that is what you believe you have done @Anonymous

"My life is a facsimile of a sham"

MI5 · ‎04-07-2017

Tagged so he should get an email alerting him of a reply.
Not much more we can do tbh.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎04-07-2017

Provided they have email notifications ticked in their My Settings>Personal Profile........which I don't.

"My life is a facsimile of a sham"

MI5 · ‎05-07-2017

Me neither but default setting is on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎05-07-2017

Hi @Anonymous Sorry to hear your phone got stolen! 😞 Please do follow the advice above and let us know how you're getting on.

O2

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