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Anonymous
Posts: 0
Accepted Solution

phone got stolen

Hello,

 

My phone got stolen

Posts: 87,713
Topics: 531
Solutions: 11,170
Registered: ‎04-04-2012

Re: phone got stolen

Hi @Anonymous please see help here and you must report it immediately if you cannot locate it https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: phone got stolen

@Anonymous if you don’t report it soon then you will be liable for the first £100 of charges 

Posts: 5,063
Topics: 113
Registered: ‎19-09-2014

Re: phone got stolen


@Anonymous wrote:

Hello,

 

My phone got stolen


Perhaps @Anonymous believes they have reported it stolen by posting on the Community ?

 

Please let us know if that is what you believe you have done @Anonymous

"My life is a facsimile of a sham"
Posts: 87,713
Topics: 531
Solutions: 11,170
Registered: ‎04-04-2012

Re: phone got stolen

Tagged so he should get an email alerting him of a reply.
Not much more we can do tbh.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 5,063
Topics: 113
Registered: ‎19-09-2014

Re: phone got stolen

Provided they have email notifications ticked in their My Settings>Personal Profile........which I don't.
"My life is a facsimile of a sham"
Posts: 87,713
Topics: 531
Solutions: 11,170
Registered: ‎04-04-2012

Re: phone got stolen

Me neither but default setting is on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Community Manager
Posts: 5,662
Registered: ‎23-07-2014

Re: phone got stolen

Hi @Anonymous Sorry to hear your phone got stolen! Smiley Sad Please do follow the advice above and let us know how you're getting on.

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