Phone set up

Anonymous
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on 04-07-2017 18:38
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on 04-07-2017 18:38
I am in the process of setting up my upgraded iPhone 5s and I am struggling with sign in to iTunes Store it is bringing up an email adress that I don't use so can't enter password and won't delete it as it only gives the option of cancel and ok it won't let me move on what do I do?
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on 04-07-2017 18:44
Plug it into iTunes and try the setup phone as new option first.
If successful you can then restore your backup.
Apple support here https://support.apple.com/en-gb/HT202033
If successful you can then restore your backup.
Apple support here https://support.apple.com/en-gb/HT202033
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-07-2017 11:10
Hey @Anonymous how are you getting on with the setup?
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