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phone got stolen

Anonymous
Not applicable

Hello,

 

My phone got stolen

Message 1 of 8
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Accepted Solutions

MI5
Level 94: Supreme
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Hi @Anonymous please see help here and you must report it immediately if you cannot locate it https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 8
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MI5
Level 94: Supreme
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Registered:

Hi @Anonymous please see help here and you must report it immediately if you cannot locate it https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
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Anonymous
Not applicable

@Anonymous if you don’t report it soon then you will be liable for the first £100 of charges 

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Beenherebefore
Level 32: Blockbuster         
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@Anonymous wrote:

Hello,

 

My phone got stolen


Perhaps @Anonymous believes they have reported it stolen by posting on the Community ?

 

Please let us know if that is what you believe you have done @Anonymous

"My life is a facsimile of a sham"
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MI5
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Tagged so he should get an email alerting him of a reply.
Not much more we can do tbh.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 8
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Beenherebefore
Level 32: Blockbuster         
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Provided they have email notifications ticked in their My Settings>Personal Profile........which I don't.
"My life is a facsimile of a sham"
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MI5
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Me neither but default setting is on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 8
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Marjo
Former Staff
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Hi @Anonymous Sorry to hear your phone got stolen! 😞 Please do follow the advice above and let us know how you're getting on.

Message 8 of 8
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