This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

payment taken from my card

Jo18
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-03-2017 12:32

on ‎02-03-2017 12:32

HiI recently tried to order an i pad when checking out the basket it said the card details were for security and no money would be taken. However the payment was taken and my application was declined anyway. How can i get my money refunded ?

Message 1 of 3
2,006 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 144336 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

on ‎02-03-2017 12:33

on ‎02-03-2017 12:33

It will automatically appear back in 2 or 3 days - it's only held in reserve.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
2,004 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to MI5
  • 122923 Posts
  • 826 Topics
  • 7469 Solutions
Registered:

on ‎02-03-2017 13:53

on ‎02-03-2017 13:53

@Jo18if you haven't had it returned within 5 days then contact customer services.

http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 3 of 3
1,977 Views
0 Kudos
Top Kudoed Authors
View All
Top