not getting e mail from sky on my i phone 4

[Anonymous]

I get a message saying impt. server is unavailable check settings in mail. I have done this and used the settings that are quoted in the help section but still no joy, can anyone help me please??

[jonsie]

Try these settings:

Incoming Sky Mail Server : imap.tools.sky.com
Outgoing Sky Mail Server : smtp.tools.sky.com
Incoming Port 995
Outgoing Port 465

Make sure you have your full sky email address entered and the password entered correctly.

[Anonymous]

thanks jonsie - i had 993 in for the imap server unfortunately i still get message when trying to verify 

imap.tools.sky.com is not responding - check your network connection and that you entered the correct info in the incoming mail server field 

[jonsie]

Ive just checked the settings I have in my phone which are working fine: Make sure you have your full email address as your username.

[Anonymous]

thanks jonsie i have treble checked the settings and they are correct. still getting same message for one of my accounts, the one associated with imap.tools.sky.com

[MI5]

Someone else was having problems with Sky email earlier in the week - Issue maybe at their end?

[jonsie]

There's nothing on the Sky status page and mine is working fine. Possibly related to just wisardeaw's account?

[jonsie]

Is this a recent problem and have you been able to access sky mail on your iphone previously?

Manual settings are here : http://help.sky.com/email/setting-up-sky-email/using-pop3-or-imap-with-sky-email

Have you tried setting it up as pop mail. Much better to use imap but if there are new emails perhaps setting up as pop may be a short term fix. You would have to make sure pop and imap are enabled on your PC.

[AlignedChaos]

Hi there,

Currently Sky use Google for their email solution, however this will soon be moving to Yahoo.  Until they swap, you should be able to configure your email as a Goodle / GMail solution.

After the swap you'll need to redo it using the Yahoo! option.

Hope that helps.

[jonsie · Accepted solution]

That change is due in April but you are right, mine is set up through Gmail n the phone. On the iphone it needs to be set up through either Google or Exchange mail using the server m.google.com.