cancel
Showing results for 
Search instead for 
Did you mean: 

new phone colour

Cieran072
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

i bought a contract iphone 11 pro max and ordered it etc and a forgot to change the colour of it so now im stuck with the black one does anyone how i can get the colour of it changed as ive still not recived the phone yet?

Message 1 of 3
397 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Cieran072 

You need to take delivery (or collect phone) and then request a change under the change of mind policy.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
393 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi @Cieran072 happy Friday! slight_smile

Hope you got all the information you needed from above. Let us know if you need any additional advice or if you're all sorted.

Message 3 of 3
368 Views