Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

managing my account

Hello,

 

I need to chnage the name and date of birth on my account, how do I do this?

 

Thanks,

Keryn

Highlighted
Posts: 100,695
Topics: 547
Solutions: 12,816
Registered: ‎04-04-2012

Re: managing my account

Hi @Anonymous

You will need to contact customer services for this level of change as it would imply you are a completely different person.

I'm not even sure you can do that much change without starting a new contract but ask anyway http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: managing my account

Okay I will try that, thank you!
Highlighted
Posts: 100,695
Topics: 547
Solutions: 12,816
Registered: ‎04-04-2012

Re: managing my account

Let us know what they say as it may help someone else in the future too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Community Manager
Posts: 6,845
Registered: ‎23-07-2014

Re: managing my account

Hey @Anonymous How are you getting on with the account changes, did you manage to do it via customer service? It would be great to hear back from you as MI5 mentioned above, in case it will help others who have similar questions. Smiley Happy Cheers

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature