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managing my account

Anonymous
Not applicable

Hello,

 

I need to chnage the name and date of birth on my account, how do I do this?

 

Thanks,

Keryn

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MI5
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Hi @Anonymous

You will need to contact customer services for this level of change as it would imply you are a completely different person.

I'm not even sure you can do that much change without starting a new contract but ask anyway http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Hi @Anonymous

You will need to contact customer services for this level of change as it would imply you are a completely different person.

I'm not even sure you can do that much change without starting a new contract but ask anyway http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
Okay I will try that, thank you!
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MI5
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Let us know what they say as it may help someone else in the future too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Hey @Anonymous How are you getting on with the account changes, did you manage to do it via customer service? It would be great to hear back from you as MI5 mentioned above, in case it will help others who have similar questions. slight_smile Cheers

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