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insurance claim

Lcsalexander
Level 1: Joiner
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I put in my insurance claim 10 days ago and I am still getting emails saying a replacement is not in stock. I am about to receive my monthly bill and I don't think I should have to pay the full amount when I have been without a phone for 10 days. I need a replacement asap. Please could someone look into this. 

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MI5
Level 94: Supreme
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@Lcsalexander 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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