iPhone won't send/receive texts

[Anonymous]

My iPhone wont receive or send texts, only iMessages, and im on contract?

[adamtemp64]

@MI5 were they all iPhone 5s ? has 7.1.1 messed something up? as we were not seeing issues before

[MI5]

They were all iPhones but not sure if they were all 5's mate ?

[MI5]

Here's one of them - also a 5s http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Can-t-receive-calls-or-texts-on-4G-Connection/td...

The other here (doesn't say but is on a 5s thread) Scroll down to bottom http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Data-problems-5s-4g/m-p/564796#U564796

[adamtemp64]

well if all iPhones on o2 on 4g could this indicate an update issue Unfortunately no 4g round here for me to test it .

[MI5]

See my edit above - Looks like all 5s on 4G reported so far...

[adamtemp64]

Perhaps one for @Toby to feedback or help on this or do o2 need to issue a carrier file update ?

[jonsie]

There doesn't seem to be a general problem reported anywhere so maybe specific to O2?

[MI5]

Another customer fixed the issue with a sim swap http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Can-t-receive-calls-or-texts-on-4G-Connection/m-...

[Anonymous]

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@jonsie wrote:

Try the following:

On the phone keypad type in *#5005*7672# - this tells you the message centre number installed in the handset

P&G should show : +447802092035  Monthly : +447802000332

If it doesn't, type in the sequence below.

##5005*7672# this deletes the message centre number

Then **5005*7672*+447802092035# (for prepay customers}

or     **5005*7672*+447802000332#   (for pay monthly)

Don't forget the + sign

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Worked fine , thankyou.

[jonsie]

You're very welcome. To add, if you still have a problem after switching the phone off and on you probably have the wrong type of simcard as the message centre number is read from the Sim card. Contract and P&G sims hold different data.