on 13-03-2021 17:38
on 13-03-2021 18:08
on 13-03-2021 18:08
@Mollie3 You can check if there's a network issue here: O2 | Service Status
Your WiFi has nothing to do with the O2 network. If you're having a problem, go into your settings and forget the WiFi router, then re-enter the details and reboot your phone and router to see if that helps.
on 13-03-2021 18:16
on 13-03-2021 18:16
Check in Settings >Mobile data and scroll down to see if the apps listed are allowed to use mobile data.
You need to set the switch to green for each app.