Solved: iPhone cannot change SMS message center since iOS ...

andrew89898 · ‎08-08-2019

Hi, I bought an iPhone 6S Plus back in Dec 2016, I received a O2 sim with it, I think it was a Pay Monthly sim. I am a Pay-as you go customer and if I remember correctly it all activated, I have service, 4G internet and calling. But the text messages did not work because the sim has the pay monthly message center number, at the time I found that you can manually set it using the keypad and a specific command, so I saved that to my notes and used that every time my device restarted.

I think Apple have stopped this from working in iOS 12, so I cannot fix my text messages.

Is there a way to fix this? I'm assuming other users have had the problem.

I guess I could request a new PAYG micro SIM for it but I want to keep my number and everything... If it comes to it I would also consider moving to a SIM-only plan.

Thanks.

MI5 · ‎08-08-2019

@andrew89898

Simply pop in to your local O2 shop and ask for a PAYG SIM.

They will transfer across your number whilst in store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-08-2019

@andrew89898

Simply pop in to your local O2 shop and ask for a PAYG SIM.

They will transfer across your number whilst in store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-08-2019

A new sim is the only way to stop this happening. As advised by @MI5 , instore every time. They will change everything over normally within an hour.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎13-08-2019

Good morning @andrew89898, how are you getting on with your iPhone? Did you get a chance to try the suggestions above yet?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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andrew89898 · ‎30-09-2019

Sorry for late response - yes I went to my local O2 shop and had my sim swapped, worked out fine. Thanks for the help.

EmilieT · ‎30-09-2019

Great to hear @andrew89898, thanks for coming back and letting us know!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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