Solved: iPhone battery health

Susan29319 · ‎04-10-2020

Hey, I have been told by friends, to contact O2. As my iPhone XS battery health isn’t very good. I got my iPhone back in 15th October 2018. I have another year on it. But one charge doesn’t last me a full day anymore. How can I get this sorted out. I have my iPhone insured by O2.

MI5 · ‎04-10-2020

@Susan29319

I'd start with Apple for a diagnostice check https://www.apple.com/uk/retail/geniusbar/

If you need to claim on insurance, help is here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Susan29319 · ‎04-10-2020

Please can someone help me

MI5 · ‎04-10-2020

@Susan29319

I'd start with Apple for a diagnostice check https://www.apple.com/uk/retail/geniusbar/

If you need to claim on insurance, help is here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎04-10-2020

Additional advice from Apple @Susan29319

iPhone Owners

Your battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers a battery service. Prices and terms may vary.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Susan29319 · ‎05-10-2020

I have noticed with when my iPhone is on charge the back of the phone gets very hot. Which I am aware it shouldn’t do, my battery health is at 84%. How do I get O2 to help me sort this out

MI5 · ‎05-10-2020

@Susan29319

As above, get Apple to run a diagnostic check first.

They will fix it free if found to be faulty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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