iPhone battery health

[Susan29319]

Hey, I have been told by friends, to contact O2. As my iPhone XS battery health isn’t very good. I got my iPhone back in 15th October 2018. I have another year on it. But one charge doesn’t last me a full day anymore. How can I get this sorted out. I have my iPhone insured by O2.

[Susan29319]

Please can someone help me

[MI5 · Accepted solution]

@Susan29319 

I'd start with Apple for a diagnostice check https://www.apple.com/uk/retail/geniusbar/

If you need to claim on insurance, help is here https://www.o2.co.uk/help/digital-services/o2-insurance

[MI5]

Additional advice from Apple @Susan29319 

iPhone Owners

Your battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers a battery service. Prices and terms may vary.

[Susan29319]

I have noticed with when my iPhone is on charge the back of the phone gets very hot. Which I am aware it shouldn’t do, my battery health is at 84%. How do I get O2 to help me sort this out

[MI5]

@Susan29319 

As above, get Apple to run a diagnostic check first.

They will fix it free if found to be faulty.