iPhone Network Not Available > Phone not allowed

[Mattl95]

Hello,

I’m a new customer, I got a phone and a SIM card delivered yesterday. I tried to set the phone up last night & inserted the SIM card. I’m not getting any network connection. I put the o2 sim in my old phone and that connects to the o2 network. I put my current (giff gaff) working sim in the new phone and it still fails to get a network connection. I’ve tried removing and reinserting the sim, reseting the network settings, turn on and off multiple times but to no luck. I’m getting the following: Settings > About > Network : Not Available > Phone not allowed

I’m unsure who to contact.

Any help would be greatly appreciated.

Many thanks,

Matt

[Ahmed786610]

Hi please can you also take a look at this for me too. I have been back and forth apple have thoroughly checked the phone and every component seems to be working just fine. They have said it’s 100% from o2s end an even though I keep getting told there are no restrictions it still says no service . It recognises the SIM card as o2 but it says phone not allowed meaning it is something which o2 have restricted on their end 

[Smilercat]

Hello, Is there anyone that could look into this for me too… ?

[madasaf1sh]

@Smilercat 

Not anymore, you will need to contact customer services on 0344 809 0202 in the morning...