iPhone Network Not Available > Phone not allowed

[Mattl95]

Hello,

I’m a new customer, I got a phone and a SIM card delivered yesterday. I tried to set the phone up last night & inserted the SIM card. I’m not getting any network connection. I put the o2 sim in my old phone and that connects to the o2 network. I put my current (giff gaff) working sim in the new phone and it still fails to get a network connection. I’ve tried removing and reinserting the sim, reseting the network settings, turn on and off multiple times but to no luck. I’m getting the following: Settings > About > Network : Not Available > Phone not allowed

I’m unsure who to contact.

Any help would be greatly appreciated.

Many thanks,

Matt

[MI5]

@Mattl95 

Some phones are sent with a temporary bar on them for security reasons.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[O2EmmaLouise]

Hi @Mattl95,

Sorry to hear you're having network problems with your brand new phone.

I'll tag our account advisor @O2Lisa to see if she can troubleshoot with you over a private message.

[O2Lisa]

Thanks for the tag @O2EmmaLouise 

Sorry to hear you're having issues @Mattl95, I'll message you privately and look in to this for you

[123qwert]

Hey Lisa, I'm having the same issue since upgrading to my iPhone 13 Pro Max. I am not receiving ANY automated texts and am getting the network message 'Phone not allowed'. Please help ASAP

[Bambino]

@123qwert @O2Lisa will not be back on until Monday morning. She will see this post and reach out to you by private message. Come back to this thread on Monday.

[MI5]

@123qwert 

For an upgrade you can use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

[O2Lisa]

Morning all, thanks for the tag @Bambino.

@123qwert I'll message you privately and look in to this for you. 

[LLXT]

I’ve been having the same problem for the last 9 days, I’ve spoken to o2 everyday since the incident but still no luck. Would you be able to look in to this please @O2Lisa 

[O2Lisa]

Morning @LLXT of course I can .. I’ll message you privately and look in to this for you.