Seems like I am not alone with the shoddy treatment.
I ordered on the 11th but was still told I would get the phone on the 16th. I went for the 7 not the plus because the plus was showing a couple of weeks delay.
O2 refresh gave me a good deal on trade in so happy days I thought.
No issues reported to me thursday afternoon so off I trot to the post office and send off my 6S thinking I can manage overnight.
Friday comes. No movement at all re the new phone.
I get on live chat and the guy who was about as much use as an ejector seat in a helicopter is full of the standard cut and paste lines. He tells me the phone is ready to go from their end which I point out is not much use to me as it was supposed to be with me that day.
He refused to get it delivered to an O2 shop for collection and I explained I could not get it changed from work delivery to my home as I would be out all weeked.
Did not seem to grasp the concept that I was phoneless but would not have been had someone told me earlier there would be a delay.
6pm when I finally manage to scrounge a handset I get a text saying it will be with me in 4 days
Weekend passes. Still no movement on my order status. I contact them again today via live chat.
Turns out the guy was telling fibs last week. My phone was NOT ready for dispatch at all!
According to the site silver gold and rose gold are all in stock - no sir you can not have one of those.
I THEN find out they knew days ago they woudl not be able to fulfil delivery by the 16th and STILL seem oblivous to the idea that had someone bothered to let me know of this then I would have NOT sent my phone in for trade in or at least made other arrangements so I was not stuck with an LG G3 with a very broken screen. Still outright refusal to give any more information regarding delivery, not even a rough idea.
Not being funny but I have been with O2 since it was genie. I have never moaned or made a fuss. I have also been through more than one iphone releases with high demand. Never have they treated me (and it seems everyone else) so shabbily. I get that apple have not made enough hand sets. I am not concerned about that. I just want someone to give some idea in a ball park of when I can expect the phone and aknowledge that had someone bothered to update me on any of the 5 preceeding days to the 16th that I would not have sent my old handset in rendering me phoneless. So frustrating. All I have had is £5 off my bill because I was given misinformation last week about it being ready to ship. I noted they said if they fail to deliver within 21 days they will do 25% data increase every month for a few months. Given I swpapped to 20 gig looks like I can ditch my home broadband as I Will be swimming in data!!!!!!!
