So after being blatently lied to by the "gurus" on text chat, I have spoken to someone in CS and gone into a store.
Firstly, the store staff told me to never use the text chat and that it was "useless" (good PR there O2).
Secondly, if you have done a pre order upgrade, the store can't cancel it, even if they have stock of the phone but you dont have a delivery date yet.
Lastly, they have told me that it should be "this weekend"...
I found it interesting that the agent I did speak to though did not understand why customers were getting so frustrated and "surely they are all aware that getting an iPhone on launch weekend is tricky". I replied that when a company like O2, who have sold iPhones for 9 years, and have dealt with the logistics of a new iPhone every year since they launched cant get it right, its incredilby pathetic.
I also mentioned that when you blatently lie to customers, they tend to get angry.
Ultimately, for those of us who pre ordered with O2 and trusted them to be anything but an incompetent bunch of bufoons, we are stuck with no option but to wait - for a fairly expensive product (that we have all already paid for may I point out).
This will continue until we all realise that O2 are about as trustworthy with the launch of new iPhones as a chimpanzee tossing its own feces
an advisor confirmed it would be here on the 16th. I will happily let them grovel their way out of this when I claim for loss of earnings .gif)
