on 07-06-2017 00:43
3 days ago I signed an upgrade contract with o2 for an iPhone 7. it runs on ios 10.3.2.
the lady at the store said it would take 24 hrs for the phone to connect to the network.
it has been 72 hours and though it shows service bars and the network provider, i still cannot make or receive calls or texts, nor does my mobile data show up. obviously this has been a massive convenience and is quite frankly unacceptable from o2.
i have trawled through the internet for remedies though nothing works, i shall go to the store tomorrow to see why they are so incompetent.
in the mean time, any suggestions?
on 07-06-2017 06:23
What happens when you try and call?
Can you send a text with the word "Active" to 2020?
Was this just a straightforward upgrade or did you do it due to losing your old mobile resulting in an account block etc?
Any further info you can give us will help us help you better.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 07-06-2017 06:24
More info required upgrade or first o2 contract
remembering we are all customers here only customer service can resolve it if it is account based issue
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 07-06-2017 09:11
have you connected the phone to iTunes on your comp via USB lead to see if that will kick start the phone and has full set up been done, if the handset was set up in store take it back to them, sounds like many possibilities but also dont rule out it could be a faulty handset! go back to the store speak to a Guru and see what they can do! it should activate as soon as you put your sim card in but as stated in previous try your old sim card first as the new one might not of activated....
on 07-06-2017 11:16
on 07-06-2017 12:55
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 13-06-2017 15:49
Hi @Anonymous how are you getting on with this? Is your iPhone up and running now?
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