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Anonymous · ‎16-09-2014

I can't find any information about my iphone 6 preorder on my 02 is this normal?

MI5 · ‎16-09-2014

Once your phone is dispatched your new My O2 account will be set up (for new customers) and you will be given new log in details.
You old account will now show as "disconnected" and will be dormant.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-09-2014

No, it should be showing in recent orders section.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-09-2014

I ordered in-store and have nothing on myo2, i rang the shop and they said this is normal.

Anonymous · ‎16-09-2014

Ok guess I'm gonna have to ring them I ordered via the website on Friday and got a order number so I hope everything will be ok

MI5 · ‎16-09-2014

True, in store orders may not show yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎16-09-2014

@Anonymous wrote:
Ok guess I'm gonna have to ring them I ordered via the website on Friday and got a order number so I hope everything will be ok

New contract or upgrade?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-09-2014

It's a new contract

MI5 · ‎16-09-2014

If it's a new contract you won't have that account specific My O2 set up yet, so you are looking in the wrong place if using your current My O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-09-2014

Is there anywhere we can view this information then? I thought it would be added to where my old bill is shown which was canceled a few months ago.

MI5 · ‎16-09-2014

Once your phone is dispatched your new My O2 account will be set up (for new customers) and you will be given new log in details.
You old account will now show as "disconnected" and will be dormant.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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