iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[Anonymous]

@Anonymous

You only need your PuK number if u want to keep your number. If you dont you can just cancel the contract. If your already out if it, because you have paid it off, you dont have to give them notice.

[Anonymous]

Yes I'd like to keep my number. I'm tired of this waiting and the CPW have these phones in stock.

[MI5]

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@Anonymous wrote:
@Anonymous

You only need your PuK number if u want to keep your number. 

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It's a PAC, not a PUK.

Only required anyway if changing networks. If getting phone on O2 from CPW it's not required.

[Anonymous]

Thats the right thing to do, CPW also offer the best deals on contracts

[jonsie]

Bear in mind though that they can't offer you a Refresh contract and you are locked in for two years.

[Anonymous]

I'm outraged right now.

For reference, my order was for the iPhone 6 Plus in space grey, and was placed on the 12th of Sept around 4:30pm.

I've just been speaking to CS, and the advisor stated the 6-7 weeks for my device, even though for a new order on their own website for the exact same device the timeframe is listed as 14 days.

I asked to be put through to a manager as I'm sick and tired of being given wildly differing time frames and no one knowing their arse from their elbow.

Get through to a manager who decides he'll contact sales to find out when I should expect the device, and instead of doing so, he hung up on me!

O2 - What the hell are you playing at? This is the most fantastically appalling customer service I have ever recieved from a telco in my life. First you alienate your customers by keeping them in the dark when they've placed an order, instead we have to call and chase you. Secondly you deliver massively varying misinformation on delivery dates when I speak to you - everything from it's being shipped today, 1-3 days, 3-5 days, 1-2 weeks, 14 days, and 6-7 weeks. Then after everything, after all the hassles of not being given proper information - a Manager, someone who should be inspiring confidence and care for your customers - hangs up on me. I was being polite, civil and patient. I did not and do not deserve to be treated this way.

The straw breaking the camels back here is the disregard to the queue system you supposedly employ for pre-orders. As it has been made very clear here customers who ordered the exact same device as myself (and many others) the day after we did, has already had theirs delivered...

Example: http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/iPhone-6-PreOrder/m-p/761561#M126959

I have no hard feelings against that customer as it's not their fault - I happy for them, but what on Earth do you think you're doing to your other customers?

I assume you have staff who read these forums. I'm a customer who like many others has multiple lines with you. We're loyal. We're putting thousands into your pockets. Stop treating us like idiots and sort this damn mess out or you'll quickly find you'll start losing even more customers left right and centre.

Just for a kicker when I tried to call back to see why the hell I was hung up on, I get a message that you're too busy to take the call, to call back later and then the call was ended. Nice.

Ben.

[Anonymous]

it is in my name my number the lot but apparently it was an admin error and my actual phone is still coming??

[Arken]

Hi guys, i have been following this thread from when it started, just to let you all know this is the current lie to be told to you if you try to cancel your order with chat.

This is the 3rd time since yesterday morning i was told this whopper, have to say if i hadn't of read this thread i might have beleived them lol.

info: You're through to ''
: Hello, it's here. What can I do for you?

Me: hello, i placed an order on the 12th for an iphone 6+ order number is xxxxxxxx 12 Sep 2014. Can you cancel this order and terminate the contract for this number please.

: I'll check the account for order details.

Me: ok

: Thanks.

: xxxxx, it seems the order is dispatched to the courier company.
: We cannot cancel this order now, once you get the phone you can call the returns team.

Me: please do not tell me more lies, i have no tracking info and this is exactly the reason why i am cancelling

: They'll arrange to cancel the order and you'll have to post the phone to us.

Me: the phone has not been dispatched yet

: Its with the courier company.

Me: i can see as i am currently logged on and order is still in progress!

: Its send from our end to them.

Me: can you email me proof of this?

: Yes, once you got the phone it will be delivery complete.

Me: email me confirmation please

: Still you can call on 202 free from your phone.
: They can cancel the order by contacting the courier company.

Me: i have no phone as i sold my old one because i should have had my new one on the 19th

Me: the order has not been dispatched yet i can see quite clearly
Me: on my o2
Me: and just to let you know i will be sending o2 a copy of this transcript because if the phone has not been dispatched, this will be the 4th time i have been blatantly lied to.

Me: please cancel the order

: xxxx, I've checked with my manager and I'm sorry but we cannot cancel the order on chat
.
Me: so i have to ring up?

: I'm sorry but yes.

Me: ok thanks for eventualy telling me the truth. have a nice day now hope you sleep well.

[Anonymous]

@MI5 i meant PAC not PUK. Blonde moment there! Lol

[MI5]

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@Anonymous wrote:
@MI5 i meant PAC not PUK. Blonde moment there! Lol

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No worries - I guessed so but just wanted to make it clear for any one else reading the thread at a later date.