@Anonymous
I cancelled last Friday from ordering preorder day. They dont care, they cancelled the order within seconds and sent me a PUK code instantly! I moving networks tomoro, just been waiting to get paid because O2 have still not refunded me for the handset. I chased yesterday and again could be 3-5 days, could be 7-14 but may even be up to 28! Not holding my breath for it back anytime soon. Im not bothered about the handset but just sick of the lies.
Ive spoken to 3 other networks on different days and the information has been the same every time. No lies, just the same info every time.
Been a customer of O2 for 14 years and never in all my life received such disappointing service. I understand Iphone launched are a pain but at least brief the staff with the same information and stop lying to customers.
