iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[Cleoriff]

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@jonsie wrote:

As my mother used to say...when Nelson gets his eye back

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[Anonymous]

Haha, yes. I guessed from a long while ago that these Western names were not real!

I earlier talked to Ganesh, and prior to that Scarlett. All of their English was terrible or canned responses (I also do chat support, so I know how things go). But I am not hating

@Huntress

I personally think that it is rubbish, there is no priority list. His explaination of "fufilment" didn't even make sense

[Huntress]

@jonsie 

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@jonsie wrote:

Look at the truncated English, put your hand on your heart and tell me Eric is his real name

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Oh what scepticism 

[Anonymous]

Not that I'm believing anyting the chat service tells me, but:

😧 Well if I'm number 342 I'm not meeting the stock demand, but guessing the promise I have been made from O2 means I don't need to worry about that?
Sayed: Sorry D, to be honest enough the phone will not be dispatched as it is automated.

Basically, Eric or Sayed can't both be telling the truth, it's either automated so promise can't be made or it can.

The best bit was:

Sayed: For customers buying phone now the delivery time is about 2-3 weeks.

I've been quoted 6-7 weeks before, if they can order today and get it in 3 (website says out of stock not even 6-7 weeks like other variations) then automated system is working brilliantly if it takes me double the amount of time ordering over a week before them.

[viridis]

Well you're all too negative,
I tell you all now, when Edward comes on and tells me "I can assistance you with this issue problem" I am happy because I know, Edwards got my back.

[MI5]

Don't forget the promises too

[Anonymous]

So has anyone today actually received a text saying they will get a delivery tommorow???

[Huntress]

@Anonymous 

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@Anonymous wrote:

So has anyone today actually received a text saying they will get a delivery tommorow???

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That'll be a NO 

[Anonymous]

They obviously do have a first come first serve system. It's just that CS don't have access to that information. That's basically what I took from what I was told last time I phoned.

Just wanted to add. I was speaking to somebody on my Facebook who ordered a Silver 6+ 128GB on the 14th and picked it up in store on the 19th.

[Anonymous]

This made me chuckle.

At bottom of page, the last two lines of the first paragraph under the heading 'Loyalty Payback'.

'From the number one network for customer service for the last 5 years. Ofcom.'

https://www.o2.co.uk/shop/phones/apple/iphone-6-plus/#notes